I NEED TO CONNECT MY HEADPHONES TO MY LAPTOP…

Welcome to Guided Self-Service! So, I just got my hands on a pair of brand-new in-ear headphones from Bose, and let me tell you, they’re completely wireless. Coming from years of using the trusty Bose Sport in-ear headphones — you know, those guys with a cord that kept the ear pieces in a loving embrace during my forgetful moments — it felt like I was trading in my beloved pet for a goldfish. After three pairs of my corded companions went the way of the dodo (thanks, Bose, for the push), I had to don my adventurous hat and embrace the unknown, aka wire-free living. Imagine my anxiety as I swapped my reliable cord for…nothing. But guess what? I made a wise choice, and these new headphones are like a party for my ears! Who knew going wireless could be so much fun?

Then came the new work laptop. I forgot how to connect them through bluetooth. 5 clicks and 5 minutes later I was all set. Even my Zoom 5 minute warning was enough time to connect them to the laptop and hop on my call.

In today’s exploration of Customer Experience I share with you my journey through the Bose Self-service functionality which I found very guided and very intuitive. Please share your experiences with online self service UX/CX design. What do you like or what was frustrating? Please leave a comment below.