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Search is becoming more powerful, and useful 🙂
Thank you Lauren Forristal for writing up this new enhancement from Netflix. Generative AI is becoming the massive disruptor to improving search capabilities not just in ecommerce but in media and any other digital forum. Netflix has finally delivered the goods! They’re rolling out a cool new search feature that uses OpenAI’s ChatGPT to help…
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HELP!
I NEED TO CONNECT MY HEADPHONES TO MY LAPTOP… Welcome to Guided Self-Service! So, I just got my hands on a pair of brand-new in-ear headphones from Bose, and let me tell you, they’re completely wireless. Coming from years of using the trusty Bose Sport in-ear headphones — you know, those guys with a cord…
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Consumers prioritize trust and speed over empathy and enjoyment when interacting with companies
Now, lets take a look at a live example. TeePublic makes a deliberate point to encourage and promote their customer service. Consumers overwhelmingly prefer human interaction for customer service, with 73% favoring speaking or texting with a real person over automated options
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‘Verified’ makes it’s way to retail
Many of us feel excited when we see or hear “Certified Pre-owned” while shopping for a used car. It brings us a wonderful sense of confidence, assuring us that we’re making a smart choice and that the vehicle is in excellent condition. Similarly, retailers are now proudly promoting products as “Verified,” and I love this…
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How much is left in the funnel?
source: Contentsquare What’s your funnel really saying? Are you brave enough to dive into the data and uncover the pivotal moments that define your success? Let’s face it: users are unpredictable and often defy our expectations. But where users drop off—those friction points—lie immense opportunities just waiting to be seized. Knowing where the chaos happens…
UXpedition 